Privacy Policy

Terms

1. Purpose

1.1 The purpose of the Rose Kollias Privacy Policy (hereinafter referred to as “the Privacy Policy”) is to explain to you how Rose Kollias uses, collects and manages all personal information, including but not limited to your health information from clients and the circumstances in which Rose Kollias may share such information with third parties.
1.2 The Privacy Act was significantly amended in 2014 by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and with effect from 22 February 2018, further amendments require Rose Kollias to report eligible data breaches that are likely to cause serious harm.
1.3 Rose Kollias is a health service provider and is required to comply and abide with The Australian Privacy Principles (hereinafter referred to as “APP”) which have been enacted in accordance with the Privacy Act 1988 (hereinafter referred to as the “Privacy Act”).
1.4 The APP regulates how Rose Kollias may collect, use, disclose, divulge and store your personal and health information which is retained with regards to clients.

2. Important Defined Terms

2.1 In this Privacy Policy, Rose Kollias adopts the definitions in Section 6 of the Privacy Act, as amended from time to time, of the terms set out below:

Personal Information means all information and opinion including but not limited to personal and health information about an identified individual, or an individual who is reasonably identifiable:
• whether the information or opinion is true or not; and
• whether the information and opinion is recorded in a material form or not.

Health Information means all information and opinion about:
• the health and disability (at any time) of an individual; or
• an individual’s expressed wishes about the future provision of health services to him or her; or
• a health service provided or to be provided to an individual that is also personal information; or
• other personal information collected to provide, or in providing, a health service.

Sensitive Information includes information or an opinion about an individual’s:
• racial or ethnic origin;
• political opinions;
• membership of a political association;
• religious beliefs or affiliations;
• philosophical beliefs;
• membership of a professional or trade association;
• membership of a trade union;
• sexual orientation or practices;
• criminal record;
and also includes:
• health information;
• genetic information not otherwise health information;
• biometric information used for automated verification or identification;
• biometric templates.

2.2 Reference in this Privacy Policy to personal and health information is a collective reference to Personal Information and Health Information as defined above.

3. Client Anonymity and Pseudonymity

3.1 Where lawful and practicable, clients may deal with Rose Kollias anonymously or by using a pseudonym, such as when making a general enquiry about services without providing personal or health information.

4. Why information is collected, used, held and shared

4.1 Rose Kollias only collects and holds personal and health information that is reasonably necessary to:
• provide health care services and best treat presenting concerns;
• contact clients regarding services being provided;
• administer and manage services including billing and debt collection; and
• comply with Australian legislation.

5. Types of information collected

5.1 Information may be collected from third parties including:
• a parent, guardian, legal adviser or authorised representative;
• other health service providers;
• other treating health professionals;
• family members;
• organisations holding information reasonably required to provide services.

5.2 Types of information collected include:
• names
• date of birth
• gender
• residential address
• email addresses
• occupation
• telephone numbers
• Medicare details
• medical referrer details
• other information reasonably necessary for provision of paediatric health services

5.3 Sensitive information will not be collected unless:
• prior consent is provided and it is reasonably necessary for services; and/or
• collection is required or authorised by Australian law.

6. How information is held

6.1 Rose Kollias stores information in hard copy and electronically, including in practice database software known as SPLOSE. This Privacy Policy applies regardless of storage format.

7. How information is used

7.1 Information is used only for the purpose it was provided unless disclosure is required for:
• continuity of care
• treatment options
• communication with responsible persons
• recognised medical practice customs
• service management, funding and evaluation
• legislative compliance
• quality assurance or audits
• accreditation
• insurance funding
• billing and debt recovery
• legal and indemnity matters
• research or public health statistics
• related activities reasonably expected by the individual

Independent Contractors
7.2 Contractors engaged by Rose Kollias must comply with the Privacy Act and this Privacy Policy.

Direct Marketing and Research
7.3 Information may be used for marketing, fundraising or research only with prior consent.

8. Access and correction

All references in this section now refer to Rose Kollias instead of the previous business name, including ownership of records, access rights, refusal grounds under APP 12, amendment requests, fees, and Privacy Officer contact.

9. Data Quality

Rose Kollias will take reasonable steps to ensure information collected, used or disclosed is accurate, up to date, complete and relevant.

10. Data Security

Rose Kollias will take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure, and to destroy or de-identify data when no longer required.

11. Identifiers

Rose Kollias assigns internal identifiers and may collect government identifiers such as Medicare or private health fund numbers where appropriate.

12. International Disclosure

If information must be disclosed overseas, Rose Kollias will only do so where the country has substantially similar privacy protections.

13. Complaints

All complaint references now relate to Rose Kollias. Complaints may also be made to the OAIC.

14. Contact

Privacy Officer
rosekolliastherapy@gmail.com
0434 664 615

15. Privacy Policy Version

This policy was last updated 28 January 2026 and may change in line with privacy law updates. The latest version can be requested from Rose Kollias.

16. Data Breaches

Data breach occurs when there is an unauthorised access or disclosure, or loss of personal information held in our practice. This could be an email sent to the wrong person, a loss of laptop containing clients’ personal and health information or our database being hacked.

Effective from 22 February 2018, Rose Kollias is required to investigate a data breach or suspected/alleged data breach and decide if it is likely to result in serious harm to one or more individuals. Rose Kollias may be able to remedy the negative impact of the breach by retrieving an email sent incorrectly or by having good security in place depending on the type of data breach. In the absence of a remedy, Rose Kollias has the legal obligation to notify the affected client/(s) and the OAIC accordingly.