Privacy Policy

Welcome! I’m really glad you’re here. This website is operated by Rose Kollias ("Company", “me”, “my”, "we", "us", or "our"). We respect your privacy and are committed to handling your personal information with care, transparency, and integrity. This Privacy Policy explains how we collect, use, store, and share your information when you visit or interact with our website:
www.rosekolliastherapy.com.au (“Website”). By using this Website, you agree to this Privacy Policy and confirm that you’ve had a reasonable opportunity to review it. If you don’t agree, you should stop using the Website.

What This Policy Covers

This Policy applies to information we collect:

  • Through this Website

  • Through forms, enquiries, or submissions

  • Through email subscriptions or marketing opt-ins

  • Through purchases of digital products or services

  • Through your interaction with our content, ads, or platforms.

This Policy does not apply to:

  • Information collected offline

  • Third-party websites or services we link to (they operate under their own policies)

Age Requirements

This Website is not intended for children under 16. We do not knowingly collect personal information from anyone under 16 without verified parental consent. If we become aware that we have collected such information, we will delete it promptly. If you believe this has occurred, please contact us at: hello@rosekolliastherapy.com.au

What Information We Collect

We may collect the following types of information:

  • Personal details: Name, email address, phone number, address

  • Transaction details: Payment information (processed securely via third-party providers — we do not store full payment details)

  • ‘Technical data: IP address, browser type, device information

  • Usage data: Pages visited, time spent on the Website, interactions

  • Optional information: Information you choose to provide (e.g. survey responses, messages, downloads)

How We Collect Information

We collect information in a few different ways:

1. Directly from you
When you:

  • Fill out a form

  • Make a purchase

  • Join a mailing list

  • Contact us

2. Automatically
Through tools like cookies and analytics that track how you use the Website.

3. From third parties
Such as payment processors, email platforms, or social media platforms (where applicable).

Cookies & Tracking

We use cookies and similar technologies to understand how people use the Website and to improve your experience. Cookies may:

  • Help the Website function properly

  • Remember your preferences

  • Provide insights into user behaviour

You can disable cookies in your browser settings, but some parts of the Website may not work properly if you do. We may also use tools like pixels or analytics software to better understand engagement and improve our content and offerings.

How We Use Your Information

We use your information to:

  • Provide and deliver products or services

  • Communicate with you (including responding to enquiries)

  • Send emails or updates (if you’ve opted in)

  • Improve the Website and user experience

  • Understand how people use our content

  • Comply with legal obligations

We do not sell your personal information.

Sharing Your Information

We only share your information when necessary, including with:

  • Service providers (e.g. payment processors, email platforms, website hosting)

  • Professional advisors (if required)

  • Legal or regulatory authorities (if required by law)

We may also share non-identifiable, aggregated data for analytics or business insights.

User Content

If you post or submit content (e.g. reviews, comments, testimonials), you understand that:

  • It may be publicly visible

  • We may use it for marketing or promotional purposes

  • You are responsible for what you share

Please avoid sharing sensitive personal information in public submissions.

Data Security

We take reasonable steps to protect your information using current security practices. However, no system is completely secure. By using the Website, you acknowledge that you share information at your own risk. You are responsible for keeping your own login details (if applicable) secure.

Your Choices

You have control over your information:You can unsubscribe from emails at any timeYou can disable cookies through your browserYou can request access to or correction of your dataTo make a request, contact: hello@rosekolliastherapy.com.au

Updating Your Information

If your details change, or you’d like to access or correct your information, you can contact us at the email above. We may decline requests where required by law or where the request is not valid.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date on this page. Continued use of the Website means you accept the updated Policy.

Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact: hello@rosekolliastherapy.com.au